At Sophie P. Photography, every print is produced specifically for your order. Because our products are made to order, we do not accept returns, exchanges, or refunds for change of mind, incorrect size selection, incorrect framing selection, or customer ordering errors.

Damaged or Incorrect Orders

We take great care in producing and packaging every order. If your print and/or frame arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery at hello@sophiepphotography.com.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photographs of the damage, packaging, and shipping label

Once we review your claim, we may offer one of the following remedies at our discretion:

• A replacement print

• A refund

• Store credit

If a return is required, Sophie P. Photography will provide a prepaid return shipping label for approved claims. Returned items must be sent back in their original packaging whenever possible.

Non-Returnable Items

Because all products are custom made to order, we cannot accept returns or exchanges for:

• Change of mind

• Incorrect size, frame, or product selections made by the customer

• Color variations resulting from differences in monitor or device displays

• Minor variations that are inherent to the printing and framing process

Cancellations

Orders may be canceled only before production begins. Once an order has entered production, cancellations are not guaranteed.

Return Authorization

Returns must be approved by Sophie P. Photography before being shipped back. Items returned without prior authorization may be refused or returned to the sender.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Questions

If you have any questions about your order or this policy, please contact us at hello@sophiepphotography.com.